Check-in for all: Elevating the inclusive guest & staff experience

In the hospitality world, a "welcome" is only as good as its accessibility. This session moves beyond basic compliance to explore how the world’s leading travel and leisure brands are turning inclusion into a five-star standard. This session pulls back the curtain on the innovative practices transforming the industry - from sensory-friendly hotel environments and AI-driven guest services to inclusive hiring models that empower a diverse workforce.